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Technical Support Guide
Running into issues with your Kentucky medical cannabis application? This Technical Support Guide covers common portal problems like email verification, accessing your written certification, account updates, and password resets, plus who to contact for quick help so you can stay on track with your application.
For faster assistance, please email Tyler Tech instead of calling.
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Contact Information:
Email: nlssupport-ky-chfs@tylertech.com
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When submitting a request, please include the following:
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Patient’s First and Last Name
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Date of Birth
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Email associated with their state portal account
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A brief description of the issue and what needs to be completed
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